Frequently Asked Questions (FAQs)
🏡 About Your Stay in Durango
Q: Where are your rentals located?
A: Our properties are in the PERFECT location just north of Downtown Durango and just south of the adventure of Purgatory Resort and San Juan Mountains.
Q: Are your rentals legally permitted?
A: Yes. Our homes are in compliance with La Plata County regulations, which differ from those within Durango City. We’re not subject to city zoning restrictions, occupancy limits, or STR license caps.
🧳 Amenities & Accessibility
Q: What amenities do your rentals offer?
A: Each property includes high-speed Wi‑Fi, a fully equipped kitchen, heating, smart locks, fresh linens, toiletries, and a digital guidebook with local recommendations. Please see individual pages of the properties for further details.
Q: Are pets welcome?
A: Unfortunately, we do not allow pets at any of our properties. We appreciate your understanding.
Q: Is parking available?
A: Yes, each property includes driveway parking for your convenience.
📆 Booking & Payment
Q: Where can I book?
A: You can book directly with us (powered by Hospitable), AirBNB, VRBO and Google Vacations.
Q: Why book directly?
A: You may enjoy the direct booking experience, lower fees, and guest protections.
Q: What protections as a guest do I have booking directly
A: You receive payment security, host identity verification, secure refund processing system, and clear cancellation policy and damage protection policies outlined in the Terms and Service Agreement
Q: Is payment safe?
A: Yes. Hospitable acts as the Merchant of Record and processes payments securely. Payment methods are authorized (not charged) when booking requests are submitted to verify validity. Actual payment is only captured after you accept their booking.
Q. What guest verification is required?
A: All guests must complete ID verification using government-issued identification (driver’s license, passport, government ID, or military ID)
Q. What are cancellation policies?
A: These will be outlined at the time of booking as they may change
Q: Will taxes and cleaning fees be added?
A: Yes—local lodging taxes and a one-time cleaning fee are included. There is also an additional 3% guest service fee.
⏰ Check‑In & Check‑Out
Q: What are the check‑in and check‑out times?
A: Check‑in begins at 3:00 PM; check‑out is by 11:00 AM.
Q: Do you offer self‑check‑in?
A: Yes—each listing includes instructions for using smart locks for a secure, contactless arrival.
🔍 Booking Guidelines & Policies
Q: Is there a minimum stay requirement?
A: This is dependent on the time of the year and days of the week. Contact us if you have questions.
Q: What’s your cancellation policy?
A: This may be slightly different depending on the booking platform (i.e. Direct Booking, AIRBNB, VRBO, Google Vacations). This should be clear at time of booking. Specific policies are listed per booking.
Q: Do you require a security deposit or rental agreement?
A: At this time we do not have a requirement for security deposit. At Luxe Retreat at Celebration Pond, there is a waiver to sign if you decide to utilize the optional hot tub (extra fee).
Q: Are all properties professionally cleaned?
A: Yes—properties are cleaned and sanitized by professionals between every guest.
📋 Regulations & Compliance
Q: Do your rentals comply with all the local laws?
A: Yes. We maintain all required permits and adhere to noise, occupancy, and trash regulations mandated by the La Plata County.
Q: Do I pay local taxes?
A: Yes—sales and lodging taxes are automatically computed and collected during direct booking.
🤝 Guest Support & Local Info
Q: Who do I contact if there’s a problem during my stay?
A: Our Guest Relations team is available 24/7 via email or phone. Contact info is shared in your confirmation and digital guidebook.
Q: Do you provide local information and suggestions?
A: Yes—your digital welcome book includes insider tips for dining, outdoor recreation, attractions, and seasonal highlights in Durango. In addition, www.freshairclearmindvacations.com is also a great place to look for Durango-centric information!